Interswitch, Africa’s leading integrated payment processing and transaction switching company has been appraised at Maturity Level 3 on the CMMI Institute’s Capability Maturity Model Integration (CMMI) framework.
The appraisal validates the high level of importance
Interswitch places on the quality of its service delivery, having instituted
well defined processes which are continuously implemented and institutionalized
using various tools and methods in line with global best practices.
The benefits of the level 3-maturity appraisal to
the Interswitch customer are a guaranteed high quality service, a more robust
risk management system, and enhanced product performance.
This appraisal was performed by Nihilent India, one of the recognized CMMI Institute partners. CMMI is a process
improvement framework that provides organizations with the essential elements
of effective processes that improve performance.
Speaking about the significance of the CMMI appraisal, Mitchell
Elegbe, Group Managing Director, Interswitch, said,
“We are
delighted to have achieved the CMMI level 3 rating, the first business in West Africa to achieve Maturity level 3. The appraisal demonstrates the commitment of
Interswitch to maintaining and improving its operational excellence across the
business in line with international best practices. Standardized and efficient
processes in the development and delivery of our products and solutions are
crucial not only for the performance of our business, but also for the services
we provide our customers. Implementing a framework such as this is in line with
our long term strategy and will contribute towards the continued growth of the
business.”
Kiran Chaudhari, AVP and
CMMI Lead Appraiser at Nihilent acknowledged,
“Interswitch is one the best examples of implementing agile methodology
along with CMMI best practices. The company has invested effort and tools in
institutionalizing the Maturity Level 3 practices.”
Shohel
Noor, General Manager Nihilent West Africa emphasized on the fact that adoption
of CMMI by leaders like Interswitch will increase overall adoption of CMMI by
the ICT sector in Nigeria leading to the overall growth of this sector.
Interswitch provides bespoke e-payment solutions
that are used by businesses and governments across Africa. Its solutions
improve operational efficiency and increase revenues and profitability.
Interswitch products include revenue collection and funds disbursement
solutions, online and mobile payment platforms, vertical industry solutions,
‘Verve’, Nigeria’s leading and highest circulation chip + PIN payment card and
Quickteller, the leading payment portal in the country.
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